1. Detailed description of goods and/or services

Khalanga Safaris is a tourism business providing tour operator services, tours and packages in South Africa.

 

2. Delivery policy

Subject to availability, booking requests will be processed within 3 days and booking confirmed by way of electronic mail .

 

3. Return and Refunds policy

• The provision of services by Khalanga Safaris is subject to availability. Payment of a non refundable deposit is requested upon confirmation of availability.

• Payment of remaining cost is due 1 month before departure. 

• Cancellation within 30 days of departure: 50% of the booking price will be held as a cancellation fee

• Cancellation within 10-29 days of departure: 75% of the booking price will be held as a cancellation fee

• Cancellation within 0-9 days of departure: 90% of the booking price will be held as a cancellation fee

 

5. Customer Privacy policy

Khalanga Safaris shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal

information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

 

6. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Khalanga Safaris bank account, the details of which will be provided on request.

 

7. Card acquiring and security

Card transactions will be acquired for Khalanga Safaris via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

 

8. Customer details separate from card details

Customer details will be stored by Khalanga Safaris separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

 

9. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

 

10. Responsibility

Khalanga Safaris takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

 

11. Country of domicile

This website is governed by the laws of South Africa and Khalanga Safaris chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, South Africa.

 

12. Variation

Khalanga Safaris may, in its sole discretion, change this agreement or any part thereof at any time without notice.

 

13. Company information

This website is run by Khalanga Safaris based in South Africa trading as

Khalanga Safaris (Pty) Ltd, and with registration number F162749190010 and John Mathbula (Owner).

 

14. (Your Company) contact details

Company Physical Address: Hoedspruit Wildlife Estate, 1380 Hoedspruit, Limpopo

Email: info@khalanga-safaris.com - Telephone: +27 (0) 60418 7715